Complaints Policy
Complaints Policy
If you have a concern about a roof replacement project, an estimate, or your experience with this website, we want to hear about it. This page explains how to raise a complaint and what to expect from us in response.
How to Submit a Complaint
Call 904-921-2819 or use the contact form on this website to describe the issue, including your name, contact information, property address, and as much detail as possible about the concern, such as dates and what happened.
What Happens Next
We aim to acknowledge complaints promptly and look into the details, which may include reviewing project records or arranging a follow-up visit to the property if the concern relates to completed work. We will follow up with you once we've had a chance to review the matter.
Resolution
Our goal is to address legitimate concerns in a reasonable and practical way. Depending on the nature of the complaint, resolution might involve a return visit, further explanation of the work performed, or another appropriate response based on the specifics of the situation.
Escalation
If you feel your complaint hasn't been addressed satisfactorily after speaking with us, you're welcome to call back and ask to have the matter reviewed further at 904-921-2819.
FAQ
Frequently asked questions
How do I submit a complaint about a roof replacement project?
- Complaints can be submitted by calling 904-921-2819 and describing the issue, as outlined in the How to Submit a Complaint section above. Providing specific details about your property and what happened helps the process move more efficiently.
What happens after I submit a complaint?
- Once a complaint is received, it is reviewed according to the process described in the What Happens Next section above. The goal is to understand what occurred and determine an appropriate next step based on the specifics of the situation.
How are complaints typically resolved?
- Resolution depends on the nature of the complaint and is handled as described in the Resolution section above. Because every project is different, the specific steps taken to address a concern will vary based on what the complaint involves.
What if I'm not satisfied with how my complaint was handled?
- If a complaint isn't resolved to your satisfaction through the initial process, the Escalation section above describes further steps that may be available. Continuing to communicate directly by phone is generally the fastest way to move a concern forward.
Is there a deadline for submitting a complaint after a project is finished?
- This page does not set a specific deadline, but reaching out as soon as possible after noticing an issue makes it easier to review the details and respond appropriately. Call 904-921-2819 to start the process.
Have a concern about a project? Call 904-921-2819 to start the process.
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